FAQ
Frequently Asked Questions
Because we want to offer you the best possible support for all your questions, we put together an overview of the most frequently asked questions. If one of your questions is not answered, please contact us via e-mail.
PAYMENT OPTIONS
We accept Mastercard, Visa, American Express and PayPal.
If you choose the payment method credit card, you don’t need a PayPal account to be able to pay the invoice amount.
ORDER PROCESSING
We want to reduce overproduction and love our environment. Thats why we print and embroid every single shirt after you place the order. So please allow up to 14 business days for your order to be processed.
Order confirmation
If you haven’t received an order confirmation email we can confirm your order at request. Don’t hesitate to send us a message: support@aurenda.club
Shipping
The standard shipping cost is 2,90€. We offer free shipping with every order over 55€! At this time we only ship to Europe.
We want to reduce overproduction and love our environment. Thats why we print and embroid every single shirt after you place the order. So please allow up to 14 business days for your order to be processed. Find more information about shipping here.
returns
Please contact us before returning any item!
We accept returns if they are requested within 14 days of the date you received your order. All items must be in original condition (unworn, with original packaging and tags). Please use this revocation form and send it to returns@aurenda.club. Items can be returned for store credit or refund. Return costs are the responsibility of the customer. Find all information about returns here.
Size
Our shirts have a loose fit and are unisex. That means they’re wearable for both women and men.
production
Our shirts are 100% cruelty and sweat shop free while also being eco-friendly. We produce in the US and Europe for the best quality. Learn more about us and our shirts here.
packaging
Since we care about our environment and our future, our waste in packaging is minimized and many of the packaging materials are either recyclable or biodegradable. Still we want to push even further in the future and make our products even more environmentally friendly.
custom service
If you have further questions please contact support@aurenda.club